Both Onward Movers and our clients have specific rights and responsibilities to ensure a smooth moving experience.

Client Rights: Clients have the right to expect professional and courteous service, timely communication, and the safe handling of their belongings.

Client Responsibilities: Clients are responsible for providing accurate information, being present during the move, and ensuring all items are packed securely.

Mover Rights: Onward Movers has the right to refuse service if conditions are deemed unsafe or if clients fail to comply with our terms and conditions.

Mover Responsibilities: We are responsible for providing professional service, protecting your belongings, and addressing any issues promptly.